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Owned and operated by Firewatch Athletics LLC, our support team is ready to answer questions about equipment, orders, or setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit window of 5 to 8 business days. You will receive a tracking number by email once your order ships so you can monitor delivery progress.
How can I track my order?
Once your equipment ships, we send a confirmation email with a tracking link. You can also log into your account on our site to view real-time shipping updates for treadmills, cable machines, dumbbells, and other items.
What is your return policy?
We offer 30-Day Returns on our fitness equipment. If something is not the right fit for your space or training needs, please review our Return Policy page for full details on eligibility and the return process.
Can I exchange an item for a different model?
If you need to swap an adjustable dumbbell set for a different weight range or trade up to another cable machine, contact our team to start the process.
What kind of maintenance do your treadmills need?
We recommend wiping down the belt and deck after each session and lubricating the running belt every few months depending on usage. Each treadmill ships with a maintenance guide that covers belt tension, motor care, and long-term upkeep.
How much space do I need for a cable machine?
Most of our cable machines require a footprint of roughly 4 by 7 feet with additional clearance above for the pulley system. Check the product page for exact dimensions, ceiling height requirements, and recommended room layout tips.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day, so your training stays on track.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your home gym? Return eligible equipment within 30 days per our Return Policy.
